Requirement: Implementation of Netcall Patient Portal

Approach: Developed an effective change management function to support the delivery of the Patient Portal change agenda with a ‘Minimum Viable Product’ (MVP) for a immediate phase 1 rollout Trust wide

Deliverable: Rollout to 82 Treatment functions Trust wide

Outcome: Recommendation for further development for enhanced functionality - to include callback, rebook, cancellation, surveys, leaflets, global messaging

Requirement: To provide consultancy services for the EPR transformation agenda across EMAP and deliver a comprehensive summarised report to be shared and understood by key stakeholders and wider executive teams.

Approach: Data Collection Workbook (DCW) for each Trust to document key findings, local priorities, blockers, risk and issues, commonalities, key stakeholders and implementation timeframes for procurement and go-live

Deliverable: comprehensive, summarised report with recommendations of various options and option appraisal for East Midlands Acute Providers (EMAP) to work collaboratively in partnership to deliver Electronic Patient Records (EPRs) programmes and potentially broader digital transformation programmes

Outcome: recommendation is made that EMAP formally agree to collaborate and come together to create a ‘Design Authority Partnership’ and begin a journey of unlocking and realising the sizable benefits of working together

Requirement: Set-up of change & benefits workstream to support the programme

Approach: Rapidly recruited and line management of a digital change and benefits team. Development of change strategy approach, development of benefits documentation (Benefits Management Framework, benefits strategy, benefits Register, Benefits Realisation Plan, Benefits profiles, Benefits ‘value achieving workbook’). Facilitation of ‘Current State Review’ (CSR) agenda, working with clinical and non-clinical workstream leads to define and package change recommendations and activities to move to ‘Future State’

Deliverable: Effective Change Workstream to support the programme

Outcome: Recommendation of change tasks and activities for a successful go-live and implementation

Requirement: To provide a complete ‘as-is clinical & operational pathway process mapping’ for 3 Trusts in for preparation of the commencement of a shared EPR with Oracle Cerner which has been approved by NHS England

Approach: Recruited and lead a team of business analysts and project support officers on the development of circa. 750 process maps across x12 clinical and operational pathway workstreams, across x3 Trusts. Held cross-site virtual and in-person workshops to identify and inform commonalties, differences and opportunities for standardisation and alignment to ‘gold standard’ and best ways of working

Deliverable: circa. 750 visio process maps with supporting description documents, x12 workshop presentation packs with post-workshop capture

Outcome: recommendation paper submitted with key findings, analysis and assessment of processes, for approval via relevant governance structure for the programme

Requirement: An effective change management function to support the deliver the Evolve change agenda

Approach: Rapidly recruited and line management of a digital change team. Strategically worked across the Evolve portfolio to deliver digital change, ensuring that positive outcomes of change were realised, and that sustainable change was implemented

Deliverable: Developed unique ‘Change Approach’ with associate toolkits and artifacts to deliver a standardised approach to identifying and implementing change across the agency post the Evolve Programme

Outcome: Successful implementation and change management function embedded within the organisation